Privacy Policy – i8bet Philippines

1. Overview & Scope

1.1 This Privacy Policy applies to all users of the i8bet platform, accessible at i8bet.bid, including all associated mobile interfaces, applications, and services operated under the i8bet brand (collectively, "the Platform").

1.2 i8bet ("we," "us," "our") acts as the data controller for personal information collected through the Platform. We are committed to handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations.

1.3 By registering an account on i8bet or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.4 This Policy should be read alongside our Terms & Conditions, which govern your use of the i8bet platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 i8bet collects the following categories of personal data from players:

2.2 We do not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

2.3 Where you choose not to provide mandatory data, we may be unable to open or maintain your account, process transactions, or provide certain services.

3. How We Collect Your Data

3.1 i8bet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; publicly available information used to verify identity or detect prohibited conduct.

3.2 All data collection methods are disclosed in this Policy. i8bet does not collect personal data through covert or deceptive means.

4. Purpose of Data Processing

4.1 i8bet processes your personal data for the following specific, legitimate purposes:

• Account management: Creating, maintaining, and securing your i8bet player account.
• Identity verification (KYC/AML): Verifying your identity and age (21+) in compliance with Philippine anti-money laundering regulations and gaming rules.
• Transaction processing: Processing deposits, withdrawals, and bonus credits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Platform operation: Delivering games, sports betting, and other services; maintaining platform performance and security.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Legal compliance: Meeting our obligations under Philippine law, including reporting requirements to relevant regulatory authorities.
• Marketing communications: Sending you promotional offers and platform updates, where you have provided consent to receive such communications.

4.2 i8bet will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by law.

5. Legal Basis for Processing

5.1 Under the Data Privacy Act of 2012, i8bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., operating your account and delivering gaming services).
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, gaming regulations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 i8bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Service providers: KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or regulatory order.
• Law enforcement: Philippine law enforcement agencies where required by a valid legal process, court order, or to protect the rights and safety of i8bet, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6.2 All third-party service providers who receive your personal data are contractually required to process it only for the specified purpose, maintain appropriate security measures, and comply with the Data Privacy Act of 2012.

6.3 i8bet does not transfer your personal data outside the Philippines except where necessary to operate the Platform and where appropriate safeguards are in place in accordance with the DPA.

7. Data Retention

7.1 i8bet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests.

7.2 Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Communications data: Support tickets and chat logs retained for two (2) years from the date of the interaction.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

7.3 When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, i8bet will securely delete or anonymize it.

8. Data Security

8.1 i8bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the i8bet platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, i8bet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.

8.3 While i8bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

9.1 i8bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

9.2 We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security. No consent is required for these cookies.
• Functional cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. These are only set with your consent.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of the Platform.

9.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the i8bet platform.

10. Your Data Privacy Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by i8bet:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10.2 To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days, in accordance with the DPA.

10.3 If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Minors & Age Policy

11.1 The i8bet platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

11.2 As part of our KYC process, i8bet verifies the age of all registered players. Any account found to belong to a person under 21 years of age will be immediately closed, and any funds in the account will be handled in accordance with our Terms & Conditions.

11.3 If you are a parent or guardian and believe that your child has registered on the i8bet platform, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action promptly.

12. Changes to This Privacy Policy

12.1 i8bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform.

12.2 The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12.3 Your continued use of the i8bet platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure.

13. Contact & Data Protection Officer

13.1 i8bet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy.

13.2 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO:

13.3 For complaints that remain unresolved after contacting our DPO, you may escalate your concern to the National Privacy Commission of the Philippines.